Frequently asked questions and quick help - FAQ


  • How to install monitor mode driver
    Acrylic WiFi makes use of its own driver to capture packets in monitor mode. Although the driver download is done in conjunction with the software download, it is not automatically installed to avoid errors on unsupported cards. We recommend that you read carefully the information about supported WiFi cards before installing it. To install it, in the drop-down menu in the upper right corner, select change mode, when selecting monitor mode for the first time, the option to install the NDIS driver will appear. After installation, you can start capturing in monitor mode.
  • Licenses Activations
    Both Acrylic WiFi Professional and Acrylic WiFi Heatmaps  licenses, are intended for a single user however, they allow a maximum of activations on different devices. Thus, if you change your tablet or computer, you can transfer your Acrylic WiFi license from the old to the new device and continue enjoying the most advanced Wi-Fi tool analyzer in the market. Acrylic WiFi Professional allows up to 3 different devices activations during the period of validity of the license. Acrylic WiFi Heatmaps, on the other hand, allows up to 2 activations on different devices and 1 or 2 device changes depending on the type of license. You can find more information about pricing plans and changes allowed here .
  • Compatible hardware

    Acrylic WiFi Professional and Acrylic WiFi Heatmaps are fully compatible with any computer or tablet running on Windows 7 or later. However, both Acrylic WiFi Professional and Acrylic WiFi Heatmaps have two different modes of data capture: Native Capture Mode (normal mode) and Monitor Mode. The Acrylic Wi-Fi suite is compatible with any wireless card available in the market on Native Capture Mode or Normal Mode, on the other hand, Monitor Mode can only be enabled using any standard wireless card that is compatible with our NDIS driver or by using a professional hardware. You will find more information about the different data capture modes here.

  • Educational licenses
    At Acrylic Wi-Fi, we believe that education is the foundation of a modern society Therefore, we offer our products free of charge to all teachers a9nd students in educational institutions. You can ask for your educational license from here .
  • Acrylic WiFi trial licenses

    We provide free trial periods to let you fully evaluate both Acrylic WiFi Professional and Acrylic WiFi Heatmaps before you make a purchase decision. To get your trial version, just please download the software  and launch it making sure you are connected to the Internet. If you are not able to start Acrylic WiFi, this may be because of:

    You have already tried Acrylic WiFi in the same computer. In this case, you need to purchase a license  to continue using Acrylic WiFi.

    You don’t have Internet access. Check you can properly surf the web and run Acrylic WiFi again. It is preferable you are wired connected to the Internet for this process.

    Digital Certificate Error: Acrylic WiFi needs to go to the license server to download the license. 

  • Acrylic WiFi documentation

    Both in the documentation section and the customer area, you will find Acrylic WiFi products manuals. You can also check our blog and the FAQ section to learn how to use the software. In case you cannot find a suitable answer, please send us an email at and we will answer your questions as soon as possible.

  • How to improve GPS positioning precision
    GPS technology offers up to a 2m to 3m (6ft to 10ft) precision under ideal conditions, with a clear sky and direct visibility of the satellites. If the precision is below 10m (33ft), we recommend to use an alternative GPS device that offers a better signal or rely in the use of blueprints and maps to represent the information gathered.
  • Activate licenses

    Learn how to easily activate your Acrylic WiFi Professional and Acrylic WiFi Heatmaps licenses here.


  • How to purchase Acrylic WiFi licenses?
    You can purchase any Acrylic WiFi Professional  and Acrylic WiFi Heatmaps through our online store  at our website or through any of our partners . Our payment platform accepts USD (Dollars), EUR (Euros) and GBP (Pounds). After the purchase goes through, you will receive a confirmation email along with your license code, and your login details to your private area on Acrylic WiFi website, where you can manage your licenses, software copies and invoices.
  • When will I receive my license code?

    The process of purchasing and sending Acrylic Wi-Fi licenses is done entirely online. The license code is automatically generated at your private area after the purchase is complete. We will also send you an email with the code once it is generated to expedite the process.

  • Download Acrylic WiFi Invoices
    After purchasing Acrylic WiFi licenses you will receive an email with your username and password to access Acrylic WiFi client area . From there, you can download the latest software updates, documentation, licenses and invoices with VAT details. Remember to fill in all your company details to generate your invoice.
  • How does the private area work?
    After making a purchase of any Acrylic WiFi license, you will receive an email with your username and password to access the private area of the Acrylic WiFi website. From there, you will be able to download the latest software versions, documentation, license codes and invoices generated by your purchase with the corresponding taxes (VAT).


  • Become a partner In Acrylic WiFi
    Become a partnerIn Acrylic WiFi we are looking for new resellers and distributors to become our partners! If you want to resell our products, just send us an email at along with your company details and a brief description of your activity. Become an Acrylic WiFi partner today and take advantage of excellent conditions!